Ryan Mauldin

Served as an expert on the Matterport GraphQL API & Javascript SDK capabilities to help hundreds of developers, partners, customers of all sizes and expertise leverage the power of Matterport's developer tools

Conducted and created technical trainings on newly-released tools to internal Sales and Business Development teams

Created examples, sample apps, templates, demos, and tools to help support the Matterport developer community

Identified and implemented code for tutorials that exemplified best use of Matterport API & SDKs

Contributed technical expertise to technical documentation and articles of newly released features

Collected and distilled feedback from developers to internal development teams to improve the platform

Provided 1:1 technical support to platform partners

Established duties for the Developer Support Engineer based upon internal, customer, and partner needs

Implemented tools and established processes to help scale the API/SDK support resources for thousands of SMB and Enterprise customer and partner developers

Assisted customers and key enterprise clients with developer tool integrations, technical requests, and application debugging

Served as a technical resource for customer success, product, sales engineering, and business development teams

Manage access to thousands of SDK keys and API tokens

Triaged SAML-based SSO setup issues with enterprise clients

Identified, reproduced, and escalated reported software bugs

Worked directly with Matterport customers to assist with basic and complex API/SDK issues that include installation, configuration, and debugging of customer applications using Matterport’s programming interfaces

Automated Customer Support team workflows to improve support ticket queue times

Built sample Matterport applications that highlight the value of Matterport’s API and SDK

Managed technical issues escalated to the development and product management teams

Contributed to the creation of Support department procedures and processes